Reservations Policy

Individual Reservations

To guarantee an individual reservation, a deposit of 50% to 100% of the total reservation amount, including applicable taxes, may be required, depending on the selected rate plan, promotional offer, and travel dates. Any remaining balance must be paid upon arrival unless the selected rate requires full prepayment at the time of booking.

Group Reservation Policies

Initial Room Block

Requests to block rooms 100 days or more prior to the scheduled arrival date must be supported by an initial non-refundable deposit of US$2,000.00. This deposit will secure the requested room block until the next scheduled payment deadline established under this policy.

Second Deposit

No later than 90 days prior to the scheduled arrival date, the group must have paid 50% of the total reservation value. If the required deposit is not received by the specified deadline, the hotel reserves the right to modify, reduce, or release all or part of the room block without prior notice.

Final Payment

The remaining balance, bringing the reservation to 100% payment, must be received no later than 30 days prior to the scheduled arrival date. Any rooms for which the required payment has not been received may be released by the hotel and returned to inventory for resale.

Cancellation Policies

Individual Reservation Cancellation Policy

Cancellations made 8 Days or more prior to arrival

Cancellations received 8 days or more prior to the scheduled arrival date will not incur any cancellation penalty. The amount paid will be issued as a credit voucher valid for a future reservation, with a validity of six (6) months from the date of cancellation.

For packages that include airline tickets or ferry tickets purchased directly with the resort , transportation tickets are non-refundable; however, they may be rebooked with an open travel date, subject to the transportation provider's policies, availability, and fare conditions. Tickets must be used within twelve (12) months from the original date of issuance. The credit voucher will be issued only for the hotel services portion of the reservation, excluding the cost of airline or ferry tickets, as these tickets will remain available for future use in accordance with the transportation provider's policies.

Cash refunds, bank transfers, or deposits to bank accounts will not be issued under any circumstances.

Cancellations made within 7 days of arrival

Cancellations received 7 days or less prior to the scheduled arrival date will incur a cancellation fee equivalent to the cost of the first night's stay. The remaining balance, if applicable, will be issued as a credit voucher valid for a future reservation for six (6) months from the date of cancellation.

For packages that include airline tickets or ferry tickets purchased directly with the resort, transportation tickets are non-refundable; however, they may be rebooked with an open travel date, subject to the transportation provider's policies, availability, and fare conditions. Tickets must be used within twelve (12) months from the original date of issuance. The credit voucher will be issued only for the hotel services portion of the reservation, excluding the cost of airline or ferry tickets, since those tickets will remain available for future travel in accordance with the transportation provider's policies.

Cash refunds, bank transfers, or deposits to bank accounts will not be issued under any circumstances.

No-Show Policy

Guests who fail to arrive on their scheduled arrival date without prior cancellation in accordance with this policy will be charged 100% of the total reservation value.

Group Reservation Cancellation Policy

Cancellations received 60 days or more prior to the scheduled arrival date will not incur any cancellation penalty. The amount paid will be issued as a Credit Voucher valid for a future reservation for six (6) months from the date of cancellation.

Cash refunds, bank transfers, or deposits to bank accounts will not be issued under any circumstances.

Cancellations received between 59 and 30 days prior to the scheduled arrival date will incur a cancellation fee equivalent to 50% of the total reservation value.The remaining 50% will be issued as a Credit Voucher valid for a future reservation for six (6) months from the date of cancellation.

Cash refunds, bank transfers, or deposits to bank accounts will not be issued under any circumstances.

Cancellations received less than 30 days prior to the scheduled arrival date will incur a cancellation fee equivalent to 100% of the total reservation value.

In these cases, no refund or Credit Voucher will be issued.

No-Show Policy

If a group fails to arrive on the scheduled arrival date without prior cancellation in accordance with this policy, a charge equivalent to 100% of the total reservation value will apply.

Information Collection

Mayan Princess is the sole owner of the information collected on mayanprincess.com and its affiliate's websites. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), such as your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). You can choose not to provide information to us, but in general some information about you is required in order for you to complete a booking; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.

Use of Information

We use sensitive billing information (such as cardholder name, credit card number and expiration date) for the purpose of completing the booking you conduct on our website. We use other personal information for the following general purposes: to provide you with the booking information you request; to provide you with booking confirmation and updates; to manage your account, including processing bills and providing booking notifications; to communicate with you in general; to respond to your questions and/or comments; to measure interest in and improve our products, services, and website; to notify you about special offers that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you through surveys and other means; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Reservation Modification Policy

A reservation modification is defined as any change made to a confirmed reservation that does not alter the original arrival date or reduce the number of rooms originally reserved. The following requests may be considered reservation modifications, subject to availability and the terms and conditions of the booked rate: Increase in the number of guests per room, provided the maximum room occupancy is not exceeded. Extension of the length of stay (additional nights). Change of room category (upgrade or downgrade), subject to availability and any applicable rate adjustment. Updates to the guest's personal information or contact details.

Changes That Are Not Considered Modifications The following requests will not be considered reservation modifications. Instead, they will be treated as a cancellation of the original reservation and, if applicable, the creation of a new reservation, subject to the hotel's current Cancellation Policy: Changes to the arrival date. Reduction in the number of rooms reserved. Reduction in the number of nights originally booked. Any change that results in a reduction of the total reservation value or the number of rooms originally confirmed. All reservation modifications are subject to availability, the rates in effect at the time of the request, and the terms and conditions of the booked rate.

Legal Obligations

Mayan Princess may be required by law to disclose information you have provided in obtaining its travel products or services. Mayan Princess may also disclose information against someone who poses a threat to its interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for Mayan Princess to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Your Rights

As discussed above, you can choose not to provide us with any information, although it may be needed to book a stay or to take advantage of certain features offered on this website. We provide various ways for you to 'opt-out' of receiving additional information from us. These are offered at the time you provide us your information, when you receive an e-correspondence and/or by sending an email to info@mayanprincess.com or a written inquiry to Mayan Princess, West Bay, Roatan. If you do not wish to continue receiving promotional communications from Mayan Princess, such as emails or online newsletters, you can opt-out of receiving these communications by clicking on the unsubscribe link located at the bottom of the e-correspondence received.

Cookies and other web technologies

Cookies: A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our website. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access some of the tools offered by this Web site.

Computer Information

Mayan Princess collects certain technical information from your computer each time you request a page during a visit to the Web site. This information is collected from your computer's Web browser and may include your IP address, operating system, Web browser software (i.e. Internet Explorer), and referrer Web site. We may also collect information about your online activity, such as pages viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud. Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether your information may be collected and thus may be used to identify you.

Information Protection

We want you to feel confident about using this website to reserve your bookings, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Copyright

All material contained within this website is the sole property of Mayan Princess and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Mayan Princess.