• 32C/89F

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Privacy Policy

Reservations Policy

Individual

A 50% deposit of the total room cost including taxes is required to secure the reservation. The remaining balance of the total room cost including taxes is due at the time of arrival.

Groups

A 50% deposit of the total room cost including taxes is required to secure the reservation. The remaining balance of the total room cost including taxes is due 15 days prior to date of arrival.

Cancellation Policies

Individual

All cancellations must be made at least eight (8) days prior to the date of arrival to avoid penalties. Any cancellation made seven (7) days prior to date of arrival will have a penalty charge equal to the first night room rate. NO cash refunds will be made; cancellations will be provided with a credit note for a future reservation, with a maximum validity of six (6) months.

Groups

All cancellations must be made at least 26 days before the date of arrival to avoid penalties. Any cancellation made 25 days before date of arrival will have a penalty equal to the first night. NO cash refunds will be made; cancellations will be given a credit note for a future reservation, with a maximum validity of six (6) months.

No-Shows apply to any or all guests who have a reservation and who do not appear on the reservation date of arrival, and have not provided a proper cancellation notification. No-Shows will be charged a penalty equivalent to 100% of the reservation.

If the guest is unable to travel due to weather conditions, where he is not allowed to leave by plane or ferry (ONLY packages purchased with the Mayan Princess Beach & Dive Resort directly apply), the reservation may be moved one day after date of arrival depending on availability or it may be rescheduled.

If the guest is still on the island and cannot leave due to weather conditions, a discounted rate is available for the subsequent nights.



All-Inclusive Air and Ferry Packages inside Honduras include:

  • 2 Nights Stay in selected Villa or Room
  • Ticket Ferry La Ceiba - Roatan - La Ceiba on board the Galaxy Wave
  • Air ticket SPS or Tegucigalpa - Roatan - SPS or Tegucigalpa
  • Free Shuttle from Dock - Hotel - Dock
  • Breakfast, Lunch and Dinner Buffet in our Ballam restaurant
  • á la carte dining in our three (3) Specialty Restaurants
  • Unlimited Premium National and International Alcoholic Beverages
  • Wide range of Unlimited Alcoholic and Non-alcoholic Cocktails
  • Unlimited Non-Alcoholic Beverages
  • Wireless Internet
  • Use of the facilities in both Resorts and our exclusive Beach Club

Upon arrival at the hotel, an All-Inclusive bracelet will be provided so each guest can enjoy and make use of the facilities, restaurants and bars.

Check-in time is at 3pm. If you check-in early and the room is ready, guests will be provided their room right away. If the room is not yet ready, we can store your bags until the normal check-in time of 3pm. Check-out time is 11am, however, you can still enjoy the facilities, restaurants and bars until 2pm when the last shuttle to the port dock leaves.

19% hotel taxes must be added to all rates, only applicable to promotions.